These Terms of Service ("Terms") govern your use of NapEats (the "Platform"). By creating an account or using the Platform, you agree to these Terms. If you don't agree, please don't use the Platform.

1. What NapEats is

NapEats is a marketplace that connects customers with independent restaurants ("vendors") and independent delivery drivers. We provide the technology - ordering, payment processing, delivery dispatch, and order tracking - but we are not the restaurant, and we do not employ the drivers. Vendors are responsible for the food they prepare; drivers are independent from NapEats and from the vendors.

2. Accounts

You must provide accurate information when creating an account and keep your login details secure. You're responsible for activity on your account. Let us know immediately if you believe your account has been accessed without your permission.

3. For customers

• Orders are placed directly with the vendor you select; NapEats facilitates the order but the vendor is responsible for the food's quality, accuracy, and safety.
• Prices, delivery fees, and any specials are set by the vendor (delivery fees are calculated based on distance, unless a vendor is running a free-delivery promotion).
• Online payments are processed securely via PayFast. Delivery orders must be paid online; cash is only available for collection orders.
• If something goes wrong with an order (poor quality, missing items, non-delivery), you can report it through your account and request a full or partial refund. Refund requests are reviewed individually and may take into account evidence from the vendor or driver (for example, photos of the order being handed over or delivered).
• You agree to provide an accurate delivery address/location, and to be reasonably available to receive your delivery.

4. For vendors

• You are responsible for the accuracy of your menu, prices, and any allergen or dietary information you provide, and for the quality and safety of the food you prepare.
• New restaurant listings are reviewed before going live. We may decline or remove a listing at our discretion, including for repeated quality issues or policy violations.
• NapEats charges a commission on successfully completed (delivered or collected) orders, as agreed with you. Commission does not apply to cancelled orders.
• You're responsible for providing accurate banking details for payouts, and for keeping your operating hours and menu availability up to date.
• If a customer raises a dispute about an order from your restaurant, you may be asked to provide evidence (such as a photo at handover) - we'll always give you the opportunity to respond before a refund decision is finalised.

5. For drivers

• You operate as an independent driver, not as an employee of NapEats or of any vendor. You are responsible for having a valid driver's license, a roadworthy vehicle, and any required insurance.
• New driver accounts are reviewed before you can start accepting deliveries.
• You earn a delivery fee for each completed delivery, as set out in the Platform. Payment is made on the schedule communicated to you.
• You're expected to handle orders and interact with customers and vendors professionally, and to deliver orders to the address/location provided.
• Location sharing only happens while you've marked yourself "available" - you can toggle this off at any time.

6. Prohibited conduct

You agree not to misuse the Platform - including providing false information, attempting to circumvent payment or commission processes, abusing the refund/dispute process, or interfering with the security or operation of the Platform.

7. Cancellations

Orders may be cancelled by the vendor before they're accepted (for example, if an item is unavailable), or in limited circumstances after acceptance. Cancelled orders are not charged in full - see our refund process for orders that were paid online.

8. Limitation of liability

NapEats provides the platform connecting customers, vendors, and drivers, but is not itself the seller of food or the provider of delivery services. To the fullest extent permitted by law, NapEats is not liable for the quality, safety, or legality of food prepared by vendors, or for the acts or omissions of independent drivers. This does not affect any rights you have under South African consumer protection law that cannot be excluded.

9. Account suspension or termination

We may suspend or terminate any account that violates these Terms, engages in fraudulent activity, or poses a risk to other users of the Platform. You may close your account at any time by contacting us.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the Platform after changes take effect means you accept the updated Terms. We'll update the "last updated" date above when changes are made.

11. Governing law

These Terms are governed by the laws of South Africa.

12. Contact us

Questions about these Terms? Contact us at info@napeats.co.za or 081 660 4566.